Shipping & Returns


1. Shipping:

All our products are sent with DHL, and are tracked for all orders worldwide.

2. Returns:

2.1 General information:
You have the right of revocation and to return the purchased product in accordance with the following conditions:

  • You have the right to revoke the purchase contract without giving reasons within fourteen days after receipt of the product.
  • The 14-day revocation period begins on the day on which you - or a third party known to you - physically received the purchased product.
  • In the event of a return or exchange, we ask you to cover inbound shipping.
  • However, if the product is defective in any way, we will cover the cost of inbound shipping.

2.2 Revocation process:
In order to exercise your right of revocation, you must inform us (Juuce UG (haftungsbeschränkt, Westermühlstr. 30, 80469 Munich, Germany, e-mail: info (at) juuce.online) by submitting a clear declaration (e.g. a letter or e-mail sent by post) that you have decided to revoke our contract.

2.3 Return address:
You must return the goods to us immediately - and in any event no later than fourteen days from the date on which you notify us of the revocation – back to:

JUUCE Retour
Gewerbestr. 1
09569 Oederan
Germany

The deadline is met if you send the goods before the expiry of the deadline of fourteen days.

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Please avoid damage and contamination of the goods. Please send the goods back to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide sufficient protection against transport damage.